Last updated: June 16, 2026

Welcome to www.docuflows.com and to all other websites, applications, pages, environments, extensions, subdomains, and services linked to DocuFlows that refer to these Terms (“Site” and/or “Platform”).

These Terms and Conditions of Use (“Terms”) govern the access and use of the Platform provided by WISEMARKET ASSESSORIA E TECNOLOGIA LTDA, registered in the CNPJ under No. 42.307.740/0001-15, hereinafter referred to as DOCUFLOWS.

By contracting, accessing, or using the Platform, the CONTRACTING PARTY declares to have read, understood, and fully accepted these Terms and the applicable Privacy Policy.

1. Purpose, nature of the contracting, and acceptance

1.1. These Terms constitute a binding contract between DOCUFLOWS and the CONTRACTING PARTY, which must be exclusively a legal entity regularly registered in the CNPJ, to access and use the Platform in a strictly professional and business context.

1.2. The contracting of DocuFlows is intended exclusively for corporate use, for the purposes of process documentation, knowledge centralization, onboarding, corporate training, management of policies, guidelines, and operational materials of the contracting company.

1.3. Individuals may only accept these Terms and use the Platform as representatives, administrators, employees, agents, or authorized collaborators of the contracting legal entity, declaring that they possess sufficient powers and authorizations to bind it.

1.4. Electronic acceptance of these Terms, including by click, login, electronic signature, online contracting, confirmation at checkout, continued use of the Platform, or any unequivocal electronic mechanism for expressing intent, shall be considered valid, effective, and binding for all legal purposes.

1.5. These Terms apply both to the access to the Site and the use of the Platform, as well as to associated features, resources, integrations, APIs, extensions, materials, and services made available by DocuFlows.

1.6. If the interested party does not agree with these Terms, they must not access, contract, or use the Platform.

2. Capacity and representation

2.1. The representative who accepts these Terms on behalf of the CONTRACTING PARTY declares to be over 18 (eighteen) years of age and to possess the civil capacity to perform this act.

2.2. The representative declares, under their responsibility, that they have sufficient powers to contract on behalf of the CONTRACTING PARTY and to bind it to these Terms.

2.3. DOCUFLOWS may, at its sole discretion, request documentation or perform additional checks to confirm the identity, representation powers, registration status, and business nature of the CONTRACTING PARTY.

2.4. If falsehood, registration inconsistency, absence of representation powers, or misuse of the Platform is verified, DOCUFLOWS may refuse the contracting, suspend access, or terminate the contract, without prejudice to any applicable measures.

3. Platform Description

3.1. DocuFlows is a SaaS platform designated for process documentation, centralization of corporate knowledge, onboarding automation, and team training, providing, among other things, resources for creation, organization, storage, consultation, electronic signing, learning paths, evaluations, and corporate content management.

3.2. The Platform may include, depending on the contracted plan, features supported by artificial intelligence, assisted content generation, import and conversion of materials, analytical resources, third-party integrations, and other related tools.

3.3. Contracting does not grant the CONTRACTING PARTY any expectation of specific customization, custom development, availability of features not provided for in the contracted plan, or suitability of the Platform for any purpose other than that expressly indicated in these Terms and in the applicable commercial conditions.

3.4. DocuFlows does not constitute process automation software, operational checklist software, task management software, or a personalized business consulting tool.

4. Plans, contracting, payment, and start of service provision

4.1. The services of the Platform are made available through a paid subscription, subject to the chosen plan, commercial proposal, pricing page, checkout, purchase order, or other equivalent commercial instrument.

4.2. Billing can be monthly, annual, or in another frequency expressly indicated at the time of contracting.

4.3. Unless there is a specific commercial provision to the contrary, subscriptions are billed in advance of the respective term of validity.

4.4. Access to the Platform will be released after confirmation of the initial payment and/or compliance with the registration and anti-fraud validations that DOCUFLOWS deems necessary.

4.5. The provision of services begins immediately with the activation of the account, the provision of the contracted environment, the release of access, the technical provisioning of the operation, and the placement of the Platform's infrastructure at the disposal of the CONTRACTING PARTY, even if the CONTRACTING PARTY does not fully utilize the resources made available.

4.6. Non-access, partial use, low utilization, lack of login, or failure of internal implementation by the CONTRACTING PARTY do not dismiss the enforceability of the contracted values, since the payment obligation arises from the continuous availability of the Platform, the infrastructure, the user license, and the contracted resources.

4.7. DOCUFLOWS may change prices, plan names, limits of use, features, commercial classification, and contracting conditions for new sales or new renewals, subject to the provisions of clause 13.

4.8. The accepted payment methods will be those indicated on the Site, at checkout, or in the applicable commercial instrument.

4.9. In the event of default, DOCUFLOWS may partially or totally suspend access to the Platform until regularized, without prejudice to the collection of overdue balances, any applicable fees, and other appropriate measures.

4.10. The creation of multiple accounts, parallel structures, artificial registrations, or any mechanism designed to bypass plan limits, billing, licensing, authentication, auditing, or commercial rules is prohibited, and DOCUFLOWS may consolidate usage and charge the amounts corresponding to the actual verified utilization.

4.11. Additional resources, credits, complementary modules, or variable consumption may only be acquired and used by a CONTRACTING PARTY with an active subscription, subject to the specific rules of each resource.

4.12. In the event of a dispute, chargeback, refund, reversal, unilateral cancellation of payment, or any similar mechanism regarding a payment validly made under this contract, DOCUFLOWS may, regardless of judicial notice, immediately suspend access to the Platform until full regularization of the debt. If the dispute is improper or groundless, the CONTRACTING PARTY will remain responsible for the payment of the principal subscription amount, the applicable contractual charges, as well as the reimbursement of administrative, operational, banking, and/or acquiring costs incurred by DOCUFLOWS due to the chargeback or dispute. The adoption of a chargeback does not extinguish, novate, or substitute the payment obligation validly assumed, and DOCUFLOWS reserves the right of collection by all means admitted by law.

4.13. The use of chargebacks, refunds, or payment disputes in a fraudulent, abusive manner, or in disagreement with the contracting, authorizes DOCUFLOWS to terminate the contract for just cause, block new registrations linked to the CONTRACTING PARTY, and adopt applicable administrative, extrajudicial, and judicial measures.

4.14. In the event of failure in recurring billing, rejection of the payment method, card expiration, insufficient funds, chargeback, or any impediment to payment processing, DOCUFLOWS may make new attempts to charge, request an update of the payment method and, if there is no regularization, suspend access to the Platform or terminate the contract, pursuant to these Terms.

4.15. The contracting values will be due in the manner of the commercial proposal, checkout, or pricing page, and may or may not include taxes, as expressly indicated at the time of contracting. Taxes arising from subsequent law or specific tax requirements may be passed on to the CONTRACTING PARTY in accordance with the law.

5. Renewal, cancellation, and refund

5.1. Unless expressly provided otherwise in the commercial proposal, at checkout, or in a specific instrument, subscriptions will be automatically renewed for successive periods of the same duration as the term originally contracted.

5.2. Upon renewal, the prices and commercial conditions currently in force may be applied, provided that they are previously communicated to the CONTRACTING PARTY with reasonable notice.

5.3. The CONTRACTING PARTY may request non-renewal or cancellation of the subscription with a minimum of 30 (thirty) days' prior notice, through the channels and procedures indicated by DOCUFLOWS.

5.4. The notice of cancellation or non-renewal does not release the CONTRACTING PARTY from paying amounts already due, amounts due until the end of the notice period, and, when applicable, the fine for early termination provided for in these Terms or in the commercial instrument.

5.5. In monthly contracts, cancellation will take effect at the end of the current cycle or after the expiration of the applicable notice period, prevailing what is expressly provided for in the commercial condition of the contracting.

5.6. In contracts with an annual frequency or equivalent determined term, early termination without cause by initiative of the CONTRACTING PARTY, before the end of the contracted term, shall subject the CONTRACTING PARTY to the payment of a compensatory fine corresponding to 50% (fifty percent) of the remaining contract balance, calculated based on the proportional value of the 12 (twelve) month contracted period, without prejudice to overdue and unpaid balances, subject to the applicable legal limit.

5.7. The fine provided above reflects, among other factors, the capacity reservation, infrastructure provisioning, continuous availability of the contracted environment, operational structure, support, licensing, and the activation and maintenance costs of the service throughout the contracted term.

5.8. Paid amounts are not refundable for mere withdrawal, non-use, partial use, low internal adoption, convenience of the CONTRACTING PARTY, or termination without cause by its initiative, except in cases of:

a) double billing or material billing error;

b) contrary legal or judicial determination;

c) express provision in a specific commercial proposal; or

d) proven contractual default exclusively attributable to DOCUFLOWS that justifies the termination of the contract.

5.9. The provisions of this clause do not constitute a waiver of mandatory rights eventually applicable by force of law, but reflect the corporate nature of the contracting and the immediate beginning of the provision of services.

6. Usage license and restrictions

6.1. During the term of the contract and in accordance with the contracted plan, DOCUFLOWS grants the CONTRACTING PARTY a limited, non-exclusive, revocable, non-sublicensable, and non-transferable license to access and use the Platform exclusively for its internal business activities.

6.2. The CONTRACTING PARTY may not, directly or indirectly:

a) copy, reproduce, modify, adapt, translate, disassemble, decompile, reverse engineer, or create derivative works from the Platform, unless expressly permitted by mandatory law;

b) assign, sublicense, resell, lease, rent, lend, franchise, or commercially exploit the Platform without the prior written authorization of DOCUFLOWS;

c) remove intellectual property notices;

d) use the Platform for unlawful, fraudulent, offensive purposes, or in violation of legislation;

e) bypass technical, commercial, or security limits;

f) use robots, spiders, scrapers, abusive automations, or any unauthorized harvesting mechanism;

g) access the Platform to develop a competing solution, improper benchmark, functional copy, or similar product.

6.3. DOCUFLOWS may, at its discretion, implement updates, corrections, improvements, new features, removal of features, interface adjustments, architectural changes, and security measures, provided that it does not suppress, without contractual basis, the essential core of the contracted service during the current term.

7. User accounts, security, and use by collaborators

7.1. Access to the Platform will occur through an account linked to the CONTRACTING PARTY and authorized user profiles.

7.2. The CONTRACTING PARTY is responsible for managing the access granted to its administrators, users, collaborators, providers, and other persons authorized by it.

7.3. The CONTRACTING PARTY must maintain credential confidentiality, adopt reasonable security practices, and immediately inform DOCUFLOWS of any suspicion of misuse, unauthorized access, password compromise, or incident related to the account.

7.4. DOCUFLOWS shall not be liable for damages resulting from misuse of the CONTRACTING PARTY'S credentials or those of its authorized users, when not resulting from proven failure solely attributable to DOCUFLOWS.

7.5. DOCUFLOWS may suspend, restrict, or cancel accesses that violate these Terms, present security risks, indicate fraud, default, abusive use, or legal non-compliance.

8. CONTRACTING PARTY Content

8.1. "CONTRACTING PARTY Content" is considered any and all data, information, documents, policies, procedures, text, media, files, attachments, training, quizzes, paths, instructions, prompts, inputs, outputs, document databases, and other materials inserted, imported, transmitted, processed, or generated from commands of the CONTRACTING PARTY on the Platform.

8.2. The CONTRACTING PARTY remains the owner of its rights over the CONTRACTING PARTY Content, without transfer of intellectual property to DOCUFLOWS.

8.3. The CONTRACTING PARTY grants DOCUFLOWS, during the term of the contract, a limited, non-exclusive, non-transferable, and royalty-free license to host, store, technically reproduce, process, index, convert, transmit, and display the CONTRACTING PARTY Content, exclusively to the extent necessary to provide, maintain, protect, and operationally improve the Platform, in accordance with the contracted features.

8.4. The CONTRACTING PARTY declares and warrants that it possesses all rights, authorizations, and legal bases necessary to insert and use the CONTRACTING PARTY Content on the Platform, being fully responsible for its content, legality, accuracy, and regularity.

8.5. DOCUFLOWS does not claim ownership over the corporate content of the CONTRACTING PARTY, but may use aggregated, anonymized, and statistical data that does not identify the CONTRACTING PARTY or natural persons, for legitimate purposes of operational analysis, security, metrics, billing, fraud prevention, and service evolutionary development.

8.6. Comments, suggestions, ideas, feedback, and spontaneous contributions about the Platform may be freely used by DOCUFLOWS without compensation, provided they do not imply appropriation of the CONTRACTING PARTY Content protected by this clause.

8.7. To the extent permitted by applicable law and subject to the technological limitations inherent to artificial intelligence systems, the outputs generated from commands, data, or materials of the CONTRACTING PARTY will be considered CONTRACTING PARTY Content for the purposes of these Terms, without prejudice to preexisting rights of DOCUFLOWS over the Platform, its models, algorithms, flows, templates, and other technological assets.

8.8. The CONTRACTING PARTY acknowledges and agrees that the Platform is not intended, designed, or offered as a password vault, credential manager, repository of secrets, authentication tool, security solution for holding access data, or environment designated for storing passwords, tokens, API keys, authentication codes, cryptographic secrets, administrative credentials, or any other sensitive access information.

8.9. It is expressly prohibited to insert, store, maintain, share, or make available, in plain text, passwords, tokens, API keys, access credentials, authentication codes, or equivalent information in documents, policies, procedures, attachments, prompts, document bases, paths, quizzes, text fields, or any other content maintained, imported, processed, or generated on the Platform.

8.10. In the event that the CONTRACTING PARTY or its authorized users insert, store, share, or maintain such information on the Platform, they do so at their own sole account and risk, in detraction from the Platform's purpose and in disagreement with these Terms, assuming full responsibility for the creation, management, confidentiality, rotation, revocation, replacement, removal, and protection of those credentials.

8.11. To the maximum extent permitted by applicable law, DOCUFLOWS shall not be liable for any improper access, unauthorized use, leak, exposure, copying, loss, compromise, damage, prejudice, security incident, unavailability, breach of contract, penalty, loss of revenue, loss of reputation, hacking of third-party systems, or any other direct or indirect consequence resulting from the improper insertion, storage, maintenance, sharing, or making available of passwords, tokens, API keys, access credentials, or equivalent information by the CONTRACTING PARTY or its authorized users on the Platform.

8.12. The CONTRACTING PARTY acknowledges that any exposure, access, or misuse of credentials inserted in disagreement with this clause will result from inappropriate use of the Platform and will not transfer to DOCUFLOWS responsibility over systems, accounts, services, platforms, suppliers, databases, social networks, tools, digital assets, or third-party environments accessed through those credentials.

9. Artificial intelligence, automations, and integrations

9.1. Some features of the Platform may use artificial intelligence, automations, and integrations with third-party services to generate, transform, suggest, classify, summarize, structure, or retrieve content.

9.2. The CONTRACTING PARTY acknowledges that outcomes generated by artificial intelligence and automations may contain inaccuracies, omissions, biases, inconsistencies, or inadequacies for the specific case, and it is up to the CONTRACTING PARTY to validate the content before using it in operations, training, internal communications, business decisions, or regulatory compliance.

9.3. DOCUFLOWS may use third-party providers to enable Platform features, including hosting, processing, authentication, communication, analysis, payment, and artificial intelligence services, subject to applicable reasonable contractual and technical measures.

9.4. Unless expressly stipulated in a specific policy or own instrument, the use of artificial intelligence features made available on the Platform is part of the contracted service provision and is subject to these Terms and the Privacy Policy.

10. Intellectual property of DocuFlows

10.1. The Platform, the Site, the software, the source code and object code, the architecture, the interface, the layouts, the flows, the databases, the models, the algorithms, the visual elements, the names, trademarks, logos, institutional materials, technical documentation, and other assets related to DocuFlows are the exclusive property of DOCUFLOWS or its licensors.

10.2. No provision of these Terms implies assignment or transfer of intellectual property title to the CONTRACTING PARTY.

10.3. All rights not expressly granted in these Terms are reserved to DOCUFLOWS.

10.4. This clause shall survive the termination of the contract, for any reason.

11. Confidentiality

11.1. Each party may have access to confidential information of the other party, including, without limitation, commercial, strategic, technical, financial, operational, registration, contractual data, trade secrets, credentials, internal documentation, and any information that, by its nature or circumstance of disclosure, should be considered confidential.

11.2. The receiving party agrees to:

a) use confidential information exclusively for the execution of this contract;

b) not disclose to third parties without prior written authorization from the disclosing party, except to employees, providers, and subcontractors who need to know it for contractual performance and are bound by confidentiality duties;

c) adopt, at a minimum, a reasonable degree of care to protect it.

11.3. Information shall not be designated confidential if it:

a) was already legitimately known to the receiving party without a duty of confidentiality;

b) becomes public without breach of contract;

c) is legitimately obtained from a third party without restriction of confidentiality;

d) must be disclosed by force of law, court order, or determination of a competent authority, in which case, whenever legally possible, the disclosing party will be notified in advance.

11.4. Confidentiality obligations will remain in effect during the term of the contract and for 5 (five) years after its termination, without prejudice to the legal protection granted to trade secrets and personal data.

12. Privacy and data protection

12.1. The processing of personal data within the context of the Platform will comply with applicable legislation, including the General Personal Data Protection Law – LGPD, as well as the Privacy Policy of DOCUFLOWS. 

12.2. To the extent that the CONTRACTING PARTY inserts personal data on the Platform for its own operational purposes, the CONTRACTING PARTY will generally act as the controller of such data, and DOCUFLOWS will generally act as the operator, limited to the written instructions of the CONTRACTING PARTY and to the purposes necessary to provide the service, except in cases where DOCUFLOWS acts as the controller of its own data for billing, registration, security, support, fraud prevention, compliance, and commercial relations.

12.3. DOCUFLOWS may adopt reasonable technical and organizational measures to protect the data processed on the Platform, without an absolute guarantee of security.

12.4. The CONTRACTING PARTY is responsible for ensuring that it has a sound legal basis for the processing of personal data it inserts on the Platform, as well as for complying, when applicable, with transparency and legitimacy duties before holders, employees, collaborators, clients, and third parties.

12.5. The sharing of data with subprocessors and third-party providers may occur to the extent necessary to provide the service, subject to reasonable contractual and operational safeguards.

12.6. The CONTRACTING PARTY acknowledges that, to enable the provision of the service, certain data may be processed or stored in infrastructure located in Brazil or abroad, subject to legally applicable bases and safeguards.

12.7. In the event of a security incident involving personal data processed in the context of the provided service, DOCUFLOWS will adopt reasonable containment, investigation, and mitigation measures, and will cooperate with the CONTRACTING PARTY to the extent necessary to comply with applicable legal obligations, subject to the nature of the contracting and the allocation of responsibilities provided in these Terms.

13. Platform availability, maintenance, and alterations

13.1. DOCUFLOWS will exert commercially reasonable efforts to keep the Platform available and functional, except for unavailabilities resulting from scheduled maintenance, emergency measures, third-party failures, security events, acts of God, force majeure, internet instabilities, or factors outside the reasonable control of DOCUFLOWS.

13.2. DOCUFLOWS may perform updates, maintenance, corrections, interface changes, improvements, and technical developments at any time, subject to these Terms and the applicable commercial conditions.

13.3. DOCUFLOWS may update, revise, supplement, or modify these Terms at any time, to reflect legal, regulatory, operational, commercial, technical, security changes, feature modifications, service provision models, or Platform governance adjustments.

13.4. Non-material updates, including wording adjustments, clarifications, corrections, reorganization of clauses, inclusion of security guidelines, operational improvements, or provisions that do not substantially affect the economic balance, price, term, contracted essential scope, or main responsibilities of the CONTRACTING PARTY, may take effect upon publication of the updated version on the Site, Platform, or other suitable electronic medium.

13.5. Material updates that impact price, payment conditions, term, cancellation policy, essential scope of the contracting, limitation of liability, processing of personal data, or substantial obligations of the CONTRACTING PARTY will be communicated via email, notice on the Platform, or other suitable electronic medium, with reasonable notice, and will take effect on the date informed in the communication or upon the next contractual renewal, depending on the nature of the change and applicable legislation.

13.6. The continued use of the Platform after the effective date of the updated version of the Terms will be considered acknowledgment and consent of the CONTRACTING PARTY to the changes, except in cases where applicable legislation requires specific acceptance or a different form of expression.

13.7. If the CONTRACTING PARTY does not agree with a material change to the Terms, they must stop using the Platform and request cancellation or non-renewal, subject to commercial conditions, deadlines, due amounts, and cancellation provisions set forth in these Terms or the applicable commercial instrument.

13.8. The active version of the Terms will be the one published on the DOCUFLOWS Site or made available on the Platform, and it is the responsibility of the CONTRACTING PARTY and its representatives to periodically review the Terms applicable to the use of the Platform.

14. Links, services, and third-party content

14.1. The Platform may contain links, integrations, APIs, connectors, and references to third-party services.

14.2. DOCUFLOWS does not control, does not guarantee, and is not responsible for the content, operation, availability, legality, security, policies, or practices of third parties, except to the extent liability is directly assumed in a specific instrument.

14.3. The use of third-party services by the CONTRACTING PARTY may be subject to the terms of those third parties, whose reading and acceptance will be the responsibility of the CONTRACTING PARTY.

15. Term, suspension, termination, and data retention

15.1. The contract will remain in force for the period of the contracted plan and will be renewed in accordance with clause 5, except for standard cancellation or early termination under the applicable terms.

15.2. DOCUFLOWS may suspend or terminate the contract, independently of judicial notice, in the events of:

a) default;

b) violation of these Terms;

c) fraud, risk of fraud, or abusive use;

d) unlawful use of the Platform;

e) legal or regulatory determination;

f) relevant security compromise;

g) chargeback, refund, undue payment dispute, or abusive use of payment method.

15.3. Once the contract is terminated, for any reason, access to the platform may be blocked or deactivated, without prejudice to the enforceability of values due until the actual date of termination and clauses that, by their nature, should survive.

15.4. After service termination, the CONTRACTING PARTY'S data and content may remain stored for up to 60 (sixty) days, exclusively to enable eventual reactivation, export, operational continuity, compliance with legal obligation, audit, billing, fraud prevention, defense of rights, or technical retention and disposal routines.

15.5. After the above period, DOCUFLOWS may permanently delete the stored data and contents, without possibility of recovery, except for mandatory legal retentions or backup copies subject to the regular disposal cycle.

15.6. It is the responsibility of the CONTRACTING PARTY, prior to the termination of the contract or within the retention period indicated above, to arrange for the extraction, export, or requesting of return of the data provided by DocuFlows in the formats and means technically provided by the Platform or applicable support.

16. Warranties and limitations of liability

16.1. The Platform is provided on an "as is" and "as available" basis, with the contracted features and its state of technological evolution, without any warranty of fitness for a specific purpose not expressly assumed by DOCUFLOWS in a written instrument.

16.2. DOCUFLOWS does not guarantee that the Platform will be uninterrupted, absolutely free of errors, or immune to external failures, cyberattacks, third-party unavailabilities, or events outside its reasonable control.

16.3. The CONTRACTING PARTY is responsible for validating the content produced, stored, processed, or retrieved through the Platform, including content prepared with the help of artificial intelligence, integrations, or automations.

16.4. To the maximum extent permitted by applicable legislation, DOCUFLOWS shall not be liable for loss of profits, loss of opportunity, loss of revenue, loss of reputation, indirect, special, incidental, punitive, or consequential damages.

16.5. The total aggregate liability of DOCUFLOWS arising from or related to these Terms, for any causes and grounds, will be limited to the amount actually paid by the CONTRACTING PARTY to DOCUFLOWS in the 12 (twelve) months prior to the event that gave rise to the claim.

16.6. The limitation provided above does not apply to:

a) willful misconduct or fraud by DOCUFLOWS;

b) proven breach of confidentiality obligations by DOCUFLOWS;

c) unlawful processing of personal data under a liability scenario that the law does not permit to limit;

d) infringement of third-party intellectual property directly attributable to DOCUFLOWS;

e) payment obligations owed by the CONTRACTING PARTY.

17. Communications and notifications

17.1. Communications from DOCUFLOWS to the CONTRACTING PARTY may be made by email, platform notifications, notices in the administrative panel, checkout messages, communication on the Site, or other suitable electronic medium.

17.2. The CONTRACTING PARTY is responsible for keeping its registration details, contact emails, and billing information always updated.

17.3. Communications dispatched to the electronic address informed by the CONTRACTING PARTY will be considered valid and effective.

17.4. Formal notifications to DOCUFLOWS must be sent to support@docuflows.com or to another formal channel that may be indicated by DOCUFLOWS.

18. General provisions

18.1. These Terms constitute the entire agreement between the parties regarding its subject matter and supersede previous verbal or written understandings, unless there is a commercial proposal, service order, amendment, master contract, or specific instrument signed between the parties, in which case such instrument shall prevail in what conflicts with these Terms.

18.2. Any eventual tolerance of one party toward the other shall not constitute a novation, waiver, or contractual amendment.

18.3. If any provision of these Terms is deemed invalid, illegal, or unenforceable, the remaining provisions shall remain valid and effective, and the affected clause must be interpreted or replaced in order to reflect, to the maximum extent possible, its original economic and legal purpose.

18.4. The CONTRACTING PARTY may not assign or transfer this contract, in whole or in part, without the prior written authorization of DOCUFLOWS.

18.5. DOCUFLOWS may assign this contract in the context of corporate reorganization, transactions between companies of the same group, mergers, spin-offs, acquisitions, asset sales, or business transfers related to the Platform.

18.6. In case of conflict between these Terms, the commercial proposal, the checkout page, and any amendment or master contract, the specific instrument signed between the parties shall prevail; in its absence, the specific commercial proposal shall prevail over these Terms; and, subsidiarily, these Terms.

18.7. The clauses relating to payment, fines, chargebacks, intellectual property, confidentiality, data protection, limitation of liability, data retention, communications, applicable law, and jurisdiction, as well as others that by their nature should survive, shall survive the termination of the contract for any reason.

19. Applicable law and jurisdiction

19.1. These Terms will be governed by and construed in accordance with the laws of the Federative Republic of Brazil.

19.2. The courts of the city of DOCUFLOWS' headquarters are hereby elected, to the exclusion of any other, however privileged, to resolve any controversies arising from these Terms, except for cases of absolute venue established by law.